Shipping Information


  • There are currently two options for shipping items: weight based, or flat rate.
  • All US orders are shipped via USPS.
  • Please allow up to 3-4 business days to process your order- though most orders will be processed sooner!
  • Once your items have been shipped, you will receive a tracking number that can be used to track your order.
  • All orders are packaged accordingly to ensure that your Moonbeams products arrive safely and securely.
  • If you are concerned about the delivery of your order, please check the tracking information that is emailed to you and confirm that the address submitted is correct.
  • If your order has not arrived within 7 days of shipment, you can submit a missing mail search request here. Alternatively, you can call USPS with your tracking number at 1-800-275-8777.
  • PLEASE REMEMBER- Once your order is in the hands of the USPS it is out of my control. If there is an issue with your order you will need to reach out to your local post master (don't forget your tracking information) for further assistance.
  • You can also check here to find service disruption alerts for your region.
  • If for any reason a package is returned to us, we will send you an email to let you know.


  • Moonbeams ships worldwide!
  • We currently offer two different international shipping options:
    • DHL Express- All packages are fully trackable and usually arrive within 2-10 business days days after shipping (excluding any possible extra time spent in customs).
    • USPS- the estimated time of arrival given by the post office (but not guaranteed) is 10­-15 business days, excluding any time spent in customs. Please note that International tracking is not available with this method and we are not responsible for lost or stolen shipments. Any inquiries regarding the location of your package will need to be made with USPS at 1-800-275-8777. 
*International Customers- Please understand that you are responsible for any duties and customs charges that may be incurred. In most cases of delays, the package is being held at customs. In this event, contact your local post office with your customs form # to find out.