YOUR FREQUENTLY ASKED QUERIES, ANSWERED.

Wax melts are wickless wax bits that are chock full of fragrance (think a candle, but without the wick/flame), that last anywhere from 12-68 hours.

We use a specially formulated soy/paraffin blend that is a 80/20 ratio. We use this particular mix as the paraffin helps to stabilize the wax (meaning that they're a bit firmer), while also helping to really oomf the fragrance scents! All of our wax melts come pre-cured and are ready for melting right out of the box!

When a melt loses it scent, simply wipe out with a paper towel and insert a new scent!

Click here for the current in stock wax melts!

Our melts work in numerous melters (tea light, hot plate, and electric). We suggest electric and hot plate as the heat is more regulated than an open flame tea light (and safer, but you do you!).

Our Gaia's Garden line is made with a coconut/soy wax blend with no additives (dyes, glitters, toppings, etc).

While wax melts don't necessarily use open flame (unless melting with a tea light burner) caution should still be used when melting to avoid possible injury/burning.

We asked our Manbeam (a professional firefighter) for help with the following tips to keep you and your family (furry friends too!) safe when melting our products:

• Place your melter on a safe and stable surface out of reach from children and pets and flammable items.
• Pop in the desired amount of wax- Do not overfill bowl, one square per melter is more than enough!
• Do not leave burner unattended.
• When it's time to swap out your scent- simply warm up the wax once more and sop up with a clean cotton ball (or paper towel), and dispose.

Moonbeams now has candles! Our 8oz candles come in a selection of premium scents in beautiful reusable vessels, with a crackling wood wick, featuring a specialty blend of coconut and soy waxes for an all natural and clean 40-50 hour burn time!

Click here for the current in stock candle scents!

Our deluxe 10oz Gaia's Garden candles are delivered in gorgeous reusable green glass jars, featuring a crackling wood wick, premium fragrance oils, recycled cork tops, and are made with our proprietary coconut/soy wax blend. 50-55 hour burn time.

Click here for the current in stock candle scents!

We use ethically sourced, natural wooden wicks, that have a crackling sound creating a stunning yet rustic ambiance. Wooden wicks aren't just aesthetically pleasing, they also provide a cleaner, long-lasting burn.

Our wicks are 100% cherry wood, which means they are eco-friendly, nontoxic, lead, zinc, carcinogen, mutagen and phthalate free.

CANDLE CARE & SAFETY

• Keep candle free of any foreign materials including matches and wick trimmings.
• Trim your wick to ¼” before lighting.
• If your flame is flickering excessively, too high, or if the flame is smoking your wick should be trimmed.
• As your candle burns the container can become hot- only burn your candle on a level, fire resistant surface.
• Never move your candle or handle while it is lit.
• Do not leave your candle burning for too long. As a general rule, candles are not recommended to be burned for more than 3-5 hours at a time. It’s easy to be naughty and break this rule, don’t!
• Always extinguish your candle with care by using a candle snuffer or upturned metal spoon. Avoid blowing it out, as this can cause wax spillage and NEVER use water to extinguish your candle. Once extinguished, allow to cool until wax is solid before moving or handling.

THE FIRST BURN

This is easily the single most important burn for your candle!

• Make sure you allocate enough time for your candle to melt all the way to the edge of the glass before you snuff it out. This creates what’s known as ‘wax memory’. It will take a couple of hours but will prevent the dreaded “tunneling” effect that basically ruins your candle and therefore your whole day.

And of course, never leave
your candle unattended!

We strongly advise you to up-cycle your glass! A helpful tip to get out the remaining wax is to leave it in the freezer for over 24 hours, and said wax should pop out with a good smack on its glass bottom. Clean away any leftover wax residue with light soap and water. Now you've got yourself a pretty glass cup to store pens, makeup brushes, or even plant a mini succulent in it!

Spacely Spritzers are our sprayable mist for body, hair, clothing, and home (anywhere you need to freshen up your atmosphere)!

Each made to order, water-based spritzer comes in a 2oz black glass bottle with an atomizer spray top and cap; perfectly
sized to keep on a nightstand or take with you on the go! Our Spacely Spritzers are great for bedrooms, bathrooms, or in the car!

Click here to see available scents!

Our spritzers are made to enhance your space with liberal application! However, here’s what we suggest:

-Body: Spritz directly to wrists (where the blood circulates closest to the skin, or other pulse points (neck, behind ears, inner elbows, behind the knees), and the décolleté area are the most effective application points.

-Hair: Spritz onto a hairbrush and work into hair.

-Clothing & Home: Holding 6-12 inches away, spritz directly onto fabrics (clothes, pillows, bedsheets, fabric shower curtains). Be sure not to overspray as two to four sprays are often enough.

Expiration: All of our Spacely Spritzers are made to order! Once opened, our fragrances have a shelf life of 12 months minimum. As with any other fragrance, these products should not be stored for extended periods of time. The reason for this is in time fragrances and colors will begin to change due to the gradual deterioration of fragrance oils and materials present. If unopened and kept in a cool, dark environment (out of direct sunlight and away from a heat source), your Spacely Spritzer will last for a minimum of 12 months.

Storage: as with all Moonbeams' scents, Spacely Spritzers should be kept out of direct sunlight and away from heat. to preserve spritzer fragrance, Store bottles in a cool, dark and dry place (vanities, dressers, etc.) as this best preserves the balance of the ingredients. Always consider your environment when using: factors like heat, light, open air, and humidity can all break down the intensity and quality of your fragrance. Never store near a heat source or in direct sunlight.

Basic Scent Facts:

• Top-Middle-Bottom Notes: Perfumes evolve throughout the wearing process as they evaporate. There is a bright opening of top notes when first applied to the skin, followed by a few hours of middle notes and then a dry-down that varies in time, but holds closer to the skin. Reapply as needed to keep the lasting scent!
• Separation is natural! Always shake up the spritzer bottle to ensure oils are evenly dispersed before use! To avoid
  irritation do not spray near eyes, armpits, genitals. As with all wearables, discontinue use if irritation occurs.

The Spritzer Scent Is not as Strong As When I First Got It, Why?

There are a number of reasons that may explain this, Let’s break it down:

• Freshly manufactured bottles of fragrance are new strong and potent, but will age over time.
• Wearing the same fragrance over a long period of time can also make your nose less sensitive to that particular scent. As we know, scent is the strongest sense tied to memories and emotions than any of the other senses; we suggest wearing specific scents for specific occasions/events to hone in on the memory of a particular event.
• Many times scents may smell different or less potent due to formulation changes. Alterations to ensure compliance with regulations and manufacturer recommended dosage levels of fragrance materials can affect how strong a specific perfume may be at any given time.
• Lastly, our sense of smell also changes due to biological and environmental factors. As we get sick (think COVID-19 and those whose smell was affected), and also age, our olfactory receptors change, therefore making fragrances to be perceived as 'different'.
• Remember, the most delicate top notes you smell in a particular fragrance may begin to fade after the first year, and the earthier base notes will become smoother and stronger after several years.

Although the scent may alter over time, it is still wearable, though we suggest to use our spritzers within 12 months of purchase.

WATER, SURFACTANT, FRAGRANCE, POLYSORBATE-20,
CAPRYLYL GLYCOL, GLYCERINE, DMDM HYDANTOIN, BUTYLATED HYDROXYTOLUENE (BHT)

WAX MELT SAFETY:

While wax melts don't necessarily use open flame (unless melting with a tea light burner) caution should still be used when melting to avoid possible injury/burning.

We asked our Manbeam (a professional firefighter) for help with the following tips to keep you and your family (furry friends too!) safe when melting our products:

• Place your melter on a safe and stable surface out of reach from children and pets and flammable items.
• Pop in the desired amount of wax- Do not overfill bowl, one square per melter is more than enough!
• Do not leave burner unattended.
• When it's time to swap out your scent- simply warm up the wax once more and sop up with a clean cotton ball (or paper towel), and dispose.

CANDLE SAFETY:

• Keep candle free of any foreign materials including matches and wick trimmings.
• Trim your wick to ¼” before lighting.
• If your flame is flickering excessively, too high, or if the flame is smoking your wick should be trimmed.
• As your candle burns the container can become hot- only burn your candle on a level, fire resistant surface.
• Never move your candle or handle while it is lit.
• Do not leave your candle burning for too long. As a general rule, candles are not recommended to be burned for more than 3-5 hours at a time. It’s easy to be naughty and break this rule, don’t!
• Always extinguish your candle with care by using a candle snuffer or upturned metal spoon. Avoid blowing it out, as this can cause wax spillage and NEVER use water to extinguish your candle. Once extinguished, allow to cool until wax is solid before moving or handling.

SPACELY SPRITZER SAFETY:

• To avoid irritation do not spray or have contents come in contact with eyes, mouth, armpits or genitals.
• Always test fabrics in an inconspicuous area before normal use.
• As with all products if irritation occurs, discontinue use.
• Keep out of reach of children.

NEVER LEAVE YOUR WAX MELTER OR CANDLE UNATTENDED!

At Moonbeams we use a wide range of ingredients to hand make each of our products. Please read labels and website listings accordingly and carefully. It is the end users responsibility to be aware of personal skin sensitivities and allergies. We recommend spot testing our wearable products in an inconspicuous area before fully wearing.

If you cannot find a particular products ingredient information, please contact me via the 'Contact Us' tab before use.

For the Moonbeams Liability Policy please click here

Some fragrances and perfumes can cause skin or nasal irritation (contact rashes/dermatitis, sneezing/allergies).

• Per the National Capital Poison Control website, "should a skin irritation occur, wash the skin with soap and water to remove any remaining product and discontinue use. If inflammation and irritation persists, an over the counter topical steroid like 1% hydrocortisone can be applied."
• If a wax melt, candle or fragrance is ingested, get guidance from Poison Control immediately to determine if it is a dangerous amount: call the National Capital Poison Center at the number below.

Follow the prompts on the Web Poison Control tool for online help or for immediate assistance have your product ready and call the National Capital Poison Center at (800) 222-1222

All of our products are RTS (Ready to Ship) unless specifically noted as 'PRE-ORDER'.

Our processing times average between 2-3 business days and up to 4 business days during holiday periods. All orders are packaged accordingly to ensure that your Moonbeams products arrive safely and securely.

Once your items have been shipped, you will receive a confirmation email containing tracking information. Please allow 24-48 hours for the tracking information to update.

If you need to make a change to the shipping address, please immediately email info@moonbeamscents.com with your order number and correct shipping address. We cannot be held liable for incorrectly entered shipping addresses but will do our best to make this update as timely as possible.

If you made the wrong choice regarding an item, please email us at info@moonbeamscents.com within 24 hours of placing your order. If your order has already been fulfilled we are not able to make changes.

YES! As long as the delivery address matches, just email us the invoice numbers to info@moonbeamscents.com and we will refund any shipping overage!

There are currently two options for shipping items: weight based, or flat rate.

All US orders are shipped via USPS.

If you are concerned about the delivery of your order, please check the tracking information that is emailed to you and confirm that the address submitted is correct.

If your order has not arrived within 7 days of shipment, you can submit a missing mail search request here. Alternatively, you can call USPS with your tracking number at 1-800-275-8777.

PLEASE REMEMBER- Once your order is in the hands of the USPS it is out of our control. 

If there is an issue with your order you will need to reach out to your local post master (don't forget your tracking information) for further assistance. You can also check here to find service disruption alerts for your region.

If for any reason a package is returned to us, we will send you an email to let you know.

Hey there international Beams! At this time we are shipping to the US only. I promise we will be shipping to your galazy soon!

Due to the nature of our products, we do not offer refunds or exchanges. We do our best to describe each item vividly, but scent is a very subjective experience. For this reason, we recommend thoroughly reading descriptions on each particular scent you are inquiring about.

If you are unhappy with your order for any reason, please contact me via the ‘Contact Us’ tab and I will do my best to assist you.

Have a scent you’re looking to trade/sell? Moonbeams offers the choice to swap/sell your purchased Moonbeams scents in the Moonbeams Scent Galaxy our private Facebook group. You may swap or sell Moonbeams products with other group members at your own risk. Swaps and sales will NOT be moderated. Listings in this group should be Moonbeams Scent Emporium products ONLY. Non Moonbeams listings will be deleted.

Moonbeams has partnered with our fellow small businesses owners: Balefire Apothecary and Laughing Crow Candle Co, to oversee the ‘Destash Your Indies’ Facebook Group.

A private group where you can buy, sell and trade Moonbeams and other indie branded products to members of the community. *Moonbeams is not responsible for, or directly involved in these transactions. We recommend using payment methods that protect your transactions with other members.

Sometimes these things happen when carriers mishandle our packages. Please email us your unboxing experience with a couple of photos and send to info@moonbeamscents.com and then safely discard the broken merchandise.

We can issue a one-time replacement free of charge.

In rare instances we make these mistakes during fulfillment, (we are so terribly sorry—we’re only human!)

Please email us your unboxing experience with a couple of photos and send to info@moonbeamscents.com and we will promptly fix our mistake! 

The Beam Team is our own little rewards program for shoppers! You can earn Moonbeam Bucks every time you shop, by liking us on social media, and other incentives! Accumulated points can be used to save money on future purchases through our website.

Click the link in the lower left hand corner to sign up today!

We love the opportunity to make a bespoke product for personal enjoyment or for a special event!

For more information please email sales@moonbeamscents.com

We appreciate all clients who are eager to carry our products or have a custom order made. For more information please email sales@moonbeamscents.com